Frequently Asked Questions

Check if the cable is correctly plugged into the power outlet.
Check that all fuses are switched on.

Check if the regulating thermostat is switched on.
The light may be defective and needs to be changed.

Check that the appliance is level. Level it with the adjustable feet, if necessary.
Make sure that the appliance is not placed too close to the wall, and move forward if necessary.

Ensure that the cable is correctly plugged into the power outlet.
Check that the door is properly closed.
Check that the fuse is working in the plug.

Check if the water tap is open.
Ensure that the supply hose is not buckled and has a clear route.

Ensure that the drain hose is properly placed and has a clear route.
Clean all filters as described in the use and care manual.

Check that the dishes are properly stacked in the machine.
Increase the amount of rinse aid indicator and/or refill the rinse aid dispenser.
Do not empty your dishwasher immediately after washing.
Open the door slightly so that the steam can escape.
Begin with unloading the dishwasher when the dishes are only hand warm.
Empty the lower rack first. This prevents water from dripping off dishes in the upper rack.
In short period programs, the wash temperature and therefore the cleaning performance is lower. Choose a program with a longer wash time.
Evaporation of water is more difficult with cutlery and/or dishes with worn surfaces, which are not suitable for dishwashers.

Check that the dishes are properly stacked in the machine.
Select a program that washes at a higher temperature or for a longer time period.
Check that the spray arms can move freely.
Clean all filters as described in the manual.
Check if all filters are placed properly.
Clean the spray arms as described in the manual.
Do not overload the racks.
Store detergent in a dry location. Close the lid of the container securely.
Increase the amount of detergent as per the program table.
Increase the amount of rinse aid and/or refill the rinse aid dispenser.
Always ensure that you close the detergent dispenser lid after pouring in the detergent.
Cutlery with worn surface is not suitable for dishwashers.

Select a program that washes at a higher temperature or takes a longer amount of time.
Bleachers in cleaners lose their efficiency when stored under unfavorable conditions. Store detergents in a dry location. Close the lid of the container securely.

Increase the amount of rinse aid and/or refill the rinse aid dispenser.
Ask you water supplier for local hardness in grains per gallon or ppm. Use a higher phosphate content detergent for hard water.
Check whether the lid of the salt container is firmly closed. Use the funnel to pour in special salt. Begin the Rinse and Hold program right after filling in the salt. After the program is complete, check whether the lid may have loosened.

Use a smaller amount of detergent.
Compare the water hardness level setting on the dishwasher with the stated values from the local water supplier.
When water hardness is low (below 7 American degrees of hardness or 106 part per million), do not use salt, even if your dishwasher has a water softener.

Glasses, porcelain and cutlery of this type are not suitable for dishwashers.

Salt can destroy metal surfaces and cause rust damage. Check whether the lid of the salt container is firmly closed. Use the funnel to pour in special salt.
Begin the Rinse and Hold program right after filling in the salt. After the program is complete, check whether the lid may have loosened.
Remove coarse dirt under running water and carry out the Rinse and Hold program every 2 days without detergent.
Check the grounding of the system. Static electricity may eat holes into metal and cause irreparable damages to surfaces.
Rust on such items cannot be avoided. Cutlery or dishes of this type are not suitable for dishwashers.
Rusty dishes may "infect" other items. Cutlery or dishes of this type are not suitable for dishwashers.

The smell of a new machine disappears after a few wash cycles with detergent.
Clean all filters as described in the use and care manual.
Remove coarse dirt under running water and carry out the Rinse and Hold program every 2 days without detergent.
Regularly clean the door gasket with a damp cloth to remove food particles and other debris. Use a gentle household cleaner for the outside and the door seals, and rinse thoroughly.

Ensure that the detergent dispenser is dry before filling it.
Pour the detergent in just before washing.
When loading the dishwasher, take care to ensure that you do not accidentally block detergent cup with large dishware or utensils.
Store detergents in a dry location. Close the lid of the container carefully.
Clean the spray arms as described in the use and care manual.
Make sure spray arms rotate freely.
Terminating the cycle early can leave detergent residue in the dispenser.

There may be some water in your appliance when you receive it. This is from the quality control process and is normal. It is not harmful to your washer. You should run a “sanitary” cycle without any clothes and laundry additives before the first use of your washer.

Check that the water faucets are turned on fully.
Water inlet hose may be folded. Check the water inlet hose and straighten if necessary.
Water inlet strainers might be clogged. Clean the water inlet strainers.
Call an electrician and have the power outlet / circuit breaker / fuse checked to make sure there is power at the outlet.
The washer might be unplugged. Plug the power cord to a live electrical outlet.
The drain hose may be folded. Check the drain hose and straighten if necessary.
Washer may be in hand wash, wools or soak cycle. Wait for a short time and tumbling will start.
Drain pump filter or drain itself may be clogged. Clean the drain pump filter as instructed in the use and care manual. If the house drain pipes are clogged, call a plumber for assistance.
Door may not be closed properly. Close the loading door.

The drain hose may be folded. Check the drain hose and straighten if necessary.
Drain pump filter or drain itself may be clogged. Clean the drain pump filter as instructed in the use and care manual.

Connect the drain hose as described in the user manual.

The washer can stop temporarily due to low voltage. It will resume operating when the voltage is back to the normal level.

Inlet hose connections may be leaking. Be sure the strainers and rubber seals of the water inlet hoses are solid and securely fitted.
End of the drain hose may be loosely inserted into the waste pipe or sink. Tightly attach the drain hose to the waste pipe or sink as instructed in the installation manual.
House drain may be clogged. If the house drain pipes are clogged, call a plumber for assistance.
Filter cap of the drain pump may not be properly fitted. Make sure that the pump filter cap is tightly closed. Hose connections inside the washer may be leaking. Check internal hose connections (e.g. dispenser hoses, drain system).

There may be hot water inside the washer. For safety reasons, water should be cycled in and out a couple times after cancelled.

Door may not be closed properly. Close the loading door.

Water level might be above the lower level of the door. Run “Drain”, “Spin”, or “Drain & Spin” programs.
Washer might be heating up the water or it may be at the spinning cycle. Wait until the process is over.
Due to electrical safety mechanism, the door can only be opened a few minutes after the program has stopped. Wait until the process is over.

Make sure that the door is properly closed, and it is aligned with the lock switch.
Check for any bulky or large items obstructing the door to be closed.

Clean the lint filter

Make sure that the machine is plugged in.
Make sure that the loading door is properly closed.
Make sure that the program has been set and it is not in "Pause" mode.
Deactivate the childproof lock.
Make sure that the condenser cover and the red lock is closed securely.

Make sure that the loading door is properly closed.
Press "Start/Pause/Cancel" button to start the program.

Make sure that the machine is On.
Call the authorized service to replace the bulb.

Turn off the machine and take out the laundry.

Turn off the machine and take out the laundry.

Turn off the machine and take out the laundry. Call your authorized service.

Clean the lint filter.
Do not overload the machine.